Q: How “Drop in Computer” service works?
A: You drop in computer to be serviced to Light and Shadow video
store (L&S). L&S staff will give you Service Request Form to enter
as much as possible problem details and list services required. You
will be contacted by AKAS Virtual PC Service engineer to provide
additional information if needed. AKAS Virtual will contact you to
arrange computer pickup as soon service has been performed. If you
feel that you need to personally talk with AKAS Virtual PC Services
technician please check when technician is in the store.
Q: Who perform PC services? Light and Shadow video store staff?
A:
AKAS Virtual PC Service staff performs all services. Light and
Shadow video store staff just receives service requests. They are
not trained PC technicians so all questions should be addressed to
AKAS Virtual PC Service technicians by email, phone or personally
(please check when technician is in the store). Light and Shadow
video store is just “Drop in Computer” location.
Q: Can I arrange computer pickup from my home or office?
A:
Yes, Wolfville, N. Minas, Kentville, P. Williams and Hansport areas
only.
Please contact us by email
akasvirtual.com
or
phone.690_7899.
Q:
Is AKAS Virtual local company?
A: Yes. AKAS Virtual is a locally owned and operated company with
20 years experience in the PC industry. All AKAS Virtual staff have
some combination of Computer Science diploma, A+, CompTIA, MSCE or
similar certification and extensive hands-on experience to guarantee
our work.
Q:
What forms of payment does AKAS Virtual take?
A: At this moment we take cash, cheques and PayPal only.
Q:
Do you service APPLE/MAC computers?
A: No. Windows based systems are our specialty.
Q:
Do you service IPod’s and cell phones?
A: No. We are specialized in laptops and desktops.
Q:
Do you guarantee your service?
A: We guarantee our services for 15 days (if systems are used in
reasonable way, with full functional anti-malware software and
firewall installed).
Q:
Do you offer On-site services?
A: Yes. There are extra fees for travel time. Please contact as at
akas@akasvirtual.com for quote and to arrange the visit.
Q:
Do you repair computers under warranty?
A: No. You should take the computer to the store where you
purchased it or send it to the manufacturer. If you require
non-hardware issue service such as virus cleaning or other services
not covered by warranty we will be happy to assist you.
Q:
Do you offer Wireless Network Installation Services?
A: Yes. It’s under our On-site services.
Q:
What tasks must be completed prior to install or repair?
A: Please back up all personal data files (My Documents folder for
example) prior to service being performed. AKAS Virtual is not
responsible for lost data. Data transfer service is available for an
additional fee.
If diagnostic/consulting is required, please note that diagnostic
fee ($40) will apply even customer choose not to continue with additional
services after diagnostic results.
Q:
Is there anything I need to bring when I drop off my computer for
service?
A: For service of a desktop PC, just bring your system discs with
key codes that came with the computer and tower. If you're bringing
in a laptop for service - AC power adapter and the system discs. For
some services we will need Administrator and Bios passwords. If you
require custom software installation, please bring original CD’s
with key codes.
